Cancellation FAQs

Below is a list of current updates regarding our vendors in Orlando. Please contact ISE EXPO with additional questions. We will be updating this page frequently.


We regret that ISE EXPO 2017 was cancelled and you were unable to participate as planned.  Accordingly, we have adjusted our normal show rates for the services you ordered to include only the work actually performed by Freeman.

All furniture, carpet, cleaning and labor orders will be refunded in full by October 6, 2017.

Freeman Exhibit Transportation services remain in full for all freight received via FET at our warehouse. If you chose FET as your carrier for your outbound shipment it will be at full cost.   

Material Handling charges, for items received in our advance warehouse, will be discounted 50% which will be reflected on your invoice by October 6, 2017.

NOTE:  Every outbound shipment will require a material handling agreement and shipping labels.  Please complete this outbound shipping form and return by email to so we may prepare your material handling agreement and print shipping labels.  Please make arrangements with your carrier to have your freight picked up at our warehouse no later than Friday, October 6,, 2017. Warehouse hours are Monday through Friday between 8:00 am – 3:30 pm. All freight not picked up by that date will be subject to transportation and additional warehouse fees.

Warehouse Address:  

10088 General Drive
Orlando, FL 32824

Please contact Freeman Orlando Exhibitor Services at 407-816-7900 or with any questions or concerns.

We look forward to being of service to you at ISE EXPO 2018 in Denver, Colorado.


OCCC Exhibitor Services:

Electrical order refunds for ISE EXPO 2017 have already been submitted to our finance department who is currently working on processing them. You will receive a confirmation of your refund. Refunds will be made on the same credit card that was used to place the order.

Telephone: 800-345-9898
Fax: 407-685-9884
Attn: Exhibitor Services
9860 Universal Blvd
Orlando, FLORIDA 32819-8199


Ceavco AV:

Ceavco will be issuing refunds directly to the credit card holders for those who had submitted payments for Audio Visual rentals on the exhibit floor.

If you have not received a credit on your account and an email confirmation of the cancellation, by Wednesday Sept. 27th, please email for personal customer service.

Thank you for your patience.


6240 W 54th Ave
Arvada,  COLORADO  80002


Showcare Lead Retrieval:

Due to the circumstances of the Hurricane which interrupted the ISE EXPO in Orlando, Florida, Showcare Event Solutions will be processing refunds for all Lead Retrieval orders.  These refunds will be processed back to the original form of payment by end of day Wednesday, September 27th

An updated confirmation will be sent by email for your records.  

Organizations who paid by check will receive their refund by mail.

If you have any questions, please feel free to contact us at or 1-866-267-2107.


All Convention Cleaners

Due to the cancellation of the ISE EXPO 2017 show; All Convention Cleaners, Inc. will begin processing refunds for cleaning orders the week of September 25, 2017. All refunds will be made by the same payment method as charged. Payment by check will be refunded by check and credit card charges will be put back on the same card as the original charge. If other arrangements need to be made on your refund, please contact our office at We look forward to your business at ISE EXPO 2018 in Denver, CO.

All Convention Cleaners

2335 Mountain Top Road
Winston, Ga 30187
PH: 770.949.3441
FX: 770.949.3358